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Ahmedabad Municipal Corporation’s complaint call centre launched

Written by Hemal Mehta on . Posted in GENERAL, Technology

Is a civic problem bothering you? Need a quick way to register your complaint? Worry no more. The Comprehensive Complaint Redressal System (CCRS) has been launched in Ahmedabad wherein citizens can now simply dial 155303, a toll free number, for any civic complaints. The Ahmedabad Municipal Corporation (AMC) is the first civic body in Gujarat to have launched a complaint redressal system. Following AMC’s footsteps, 8 other civic bodies in the state too will launch this cutting edge system.

 

Single number grievance redressal system launched in Ahmedabad

Single number grievance redressal system launched in Ahmedabad

The call centre has been introduced to centralize the process and keep a track of solved complaints. The call centre would be functional from 8 AM to 10 PM and will have 30 lines. There is an option to register a complaint post 10 PM, wherein an Interactive Voice Response (IVR) system will guide citizens in registering their complaints.

 

At present, this system covers more than 204 different types of complaints such as road repair, tree fall, wall collapse, burst drainage, potholes, water supply lines and waterlogging. Once your complaint is registered with the call centre, the concerned official will be informed regarding the complaint through SMS. The software will also display with which department the complaint has been registered as well as details of the deadline to solve it. Usually, depending upon the nature of the complaint, it can take anytime from 1 day to 1 week to resolve the complaint.

 

When you register the complaint, a number is sent to your phone. You can use this number on the Internet interface of the redressal system to know the real-time status of the complaint. This way you will exactly know when exactly the complaint will be resolved or whether nothing is being done about your complaint. The concerned officer too stays in touch with you to resolve your problem. That’s not all. If your complaint is resolved but you are not happy with the solution or outcome, then you can re-register your complain.

 

If you cant get through the call centre, then you can even register the complaints online on AMC’s website: www.egovamc.com or by sending an SMS – AMCCRS NEW to 56070.

 

The entire system will be observed for 3 months and then recommended changes will be made to enhance the current system.

 

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Hemal Mehta

Hemal is the Editor and Blogger-in-Chief of TheAhmedabadBlog.com. She handles the content strategy and development side of the blog and coordinates with contributors and interns.

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Hemal Mehta

Hemal is the Editor and Blogger-in-Chief of TheAhmedabadBlog.com. She handles the content strategy and development side of the blog and coordinates with contributors and interns.

Comments (8)

  • daisy_kajal@rediffmail.com'

    Miss Dasy Isaac

    |

    R/Sir, as we r staying in Madhav Appt, Maniyasa soc. there is a small side plot in our flat it is fully with garbage’s due to which mosquitoes has araised and children r falling sick pls help us out for cleaning the garbages from the plot its my humble request —- thnks

    Reply

    • Mit Pujara

      |

      Dial 155303 to lodge a complaint with the Ahmedabad Municipal Corporation (AMC).

      Reply

  • vipul_paneliya@yahoo.com'

    PANELIYA VIPULKUMAR MANUBHAI

    |

    I live in Bapunagar.My address is 489/2922 ,G.H. BOARD,BAPUNAGAR. A’BAD 380024. In this areas water is very bad come by water line. So I hope that you solve that problem as soon as. Please call on my phone no. is 9924598260

    Reply

    • Mit Pujara

      |

      Dial 155303 to lodge a complaint with the Ahmedabad Municipal Corporation (AMC).

      Reply

  • naresshsaka@gmail.com'

    Dr Naresshsaka saka

    |

    Sir,
    i m living in bapunagar A/86, mangarnagar part 2 , our whole soc suffering from drinking water problem so plz do the needfu

    Reply

    • Mit Pujara

      |

      Dial 155303 to lodge a complaint with the Ahmedabad Municipal Corporation (AMC).

      Reply

  • agamvshah@yahoo.co.in'

    Agam V Shah

    |

    Complain is for guter overflowing.
    We hv complain from last 10 days regarding guter overflowing, there is no response from your side, when we call the big guter they r not keeping up the phone 90% of the time and 10% if they pick up the phone they note down the complain and give us the complain number saying person in charge in will come till date there no response. Every one from our pole have call up and giving return complain gone personal. but still no response till date.

    Khara Kuva Ni pole
    Patasa ni pole
    Gandhi Road
    Ahmedabad -1

    Reply

  • abc@gmail.com'

    mangggal bhai

    |

    Illigal tea stole, amc coman plot, New noble school bus stop nr-vyaswadi, kathwada road, naroda, opp shreyansh nath society
    please ….remve this illigal tea stole
    i have calling your toll free number 155303 but this nubmer is chargable soo……..

    Reply

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